To facilitate and monitor the despatch, transit, customs clearance and delivery of pharmaceuticals and hospital consumables to various South Pacific Island destinations within the time frame agreed upon with our clients.
Receive purchase orders from our Sales department for our clients in various South Pacific Islands and process them accordingly to the BNM SOPs
Liaise with designated South Pacific Island clients and provide them with updates and details regarding their shipments/deliveries of their purchase orders through the use of tracking spreadsheets.
Prepare invoices for the orders that are being delivered to our clients in the South Pacific Islands so payment can be made accordingly.
Receive confirmation of receipt from clients and close off orders.
Measurement of performance and achievement of key tasks e.g. obtain quotation by a specific timeframe either as stipulated by BNM or the client
[note: some tasks may not yield a measurable KPI]
DOT – Delivery On Time – in respect to supplier performance
DOT – Delivery On Time – in respect to BNM performance to our clients
DND – Delivery notification Date – provide ample advance notice to client or end clearing agent for import customs clearance
CRD – Client Received Date – Ensure we decrease the days it takes for client to confirm receipt.
Handle the receipt and despatch of cold chain products to various South Pacific Islands.
Receiving and forwarding all cases of adverse drug reactions reported to BNM Group to LPPV or any members of the Regulatory Affairs department (refer to REG SOP300).